Welcome to the DV Holidays FAQs page! Here, we have compiled a comprehensive list of common queries to help you navigate our services with ease.
The price shown on the DVH website is per person based on two guests sharing a double\Twin room. Single Occupancy and triple Occupancy prices are to be found in the first step of the booking process, once you have selected your departure date.
What’s included in our price:
What is excluded in our price:
All trip departure dates to Egypt are definite.
However, when viewing Trip Dates and Prices, some departure dates will show as ‘Definite Departure’. A definite departure means that the trip has reached the minimum number of guests booked and that particular departure will therefore definitely run barring any extraordinary circumstances. Each trip departure situation is updated on daily basis.
If a departure date doesn’t meet the minimum number of guests, you will be offered the best alternative dates or a full refund of any payment made.
A departure listed as “On Request” on the website means that this particular departure date is full and availability will need to be confirmed from one of our Travel Advisors. You will still be able to complete your booking request but your place won’t be confirmed immediately. Generally, requests usually take 24 – 72 hours to get confirmation. It is highly likely that your place on an “On Request” tour will be confirmed.
Find below the infant and child age chart:
Book with confidence, as you are free to make changes to your travel plans. However, if you are within the cancellation period, additional charges will apply. Please see cancellation policy.
All changes are subject to differences in rates and availability. This policy only applies to your land package trips, but, airlines, cruises, restaurants and trains will have different policies and costs. Please request their changes and cancellation policy before any changes to avoid any charges that you would not know about.
Please note: Additional amendment fees may be incurred.
If you booked directly with DVH or through our website, please Contact Us.
For bookings made through a Travel Agent or one of our Sales Affiliates, please contact them if you’re unable to travel.
For trips departing within 24 hours, please call us using the phone number on the website.
Easy! If your booking is just a trip only (no internal or international air name changes), please email us at operations@dvholidays.com stating the following information:
Your name, Original booking number, Trip Code, Trip name, Trip Departure Date, New Name
N.B.: If you are requesting a name change\add for either an internal or international flights booking, these are subject to airline rules and fees.
Triple room bookings are available on the majority of our trips, suitable for 2 adults and 1 child. When booking your trip, we define a child as somebody aged 6 to 11.99. A triple room for 3 adults is available, However, it is not recommended as the third bed is often a rollaway, which may not be comfortable for an adult.
The price displayed on our trip pages is per person in a Double \ twin room. To check the triple occupancy price for a trip, select Continue on the departure of your choice and view the price and select a single room the next step.
You can check the cost and availability of triple pricing from the itinerary page of your chosen trip. Once you’ve selected your trip and departure date, select ‘Continue’ to select your room type and check pricing/availability.
If you prefer the privacy of your own room, you can opt for a single room. This option incurs a single traveller supplement. The cost will depend on the trip and departure date.
To find out the cost of a single room, the price displayed on our trip pages is per person in a Double \ twin room. To check the single \ solo price for a trip, select Continue on the departure of your choice and view the price and select a single room the next step.
You can check the cost and availability of solo pricing from the itinerary page of your chosen trip. Once you’ve selected your trip and departure date, select ‘Continue’ to select your room type and check pricing/availability.
If you see the message that the room is ‘on request’, this means the departure has limited single-room availability. In this instance, we will need to request the single allocation.
We offer attractive discounts when you book a group of 10 – 48 persons. Secure between 10 – 48 places on a set departure and enjoy great benefits and discounted. To get our discounted group prices, please email us at reservations@dvholidays.com stating the following information:
Your name, Trip Code, Trip name, Trip Departure Date
Yes. If you’re travelling as a group of any size up to 48 persons, then you can go to our tailored made section and build your own trip or get in touch with us about arranging a Custom Trip.
If you’re a Travel Agent, you can see all information, pricings, policies and availability in our Travel Agent Section (TAS).
If you’re a Sales Affiliate, you can see all information, pricings, policies and availability in our Sales Affiliate Section (SAS).
No, international flights are not included in the trip cost shown on our website.
International flights are not included in the trip price; however, you can book your flights from our recommended affiliated flight consolidator agency link. Simply click on the link, select your desired departure and click Continue to start building your trip package. However, booking through the affiliated flight consolidator agency is left to your discretion and preferences with no responsibilities on DVH. DVH is just providing assistance to you on a recommending an agency with excellent track record.
Once booked, please email us at operations@dvholidays.com stating the following information:
Your name, Original booking number, Trip Code, Trip name
Arriving Flight Information (Date\City\Time\Flight Number)
Departing Flight Information (Date\City\Time\Flight Number)
If your flights were booked through the recommended flight consolidator agency then they will notify you on the provided contact information you have provided to them of any schedule changes. Sometimes the airline will notify you at the same time they notify the agency.
If any changes happen you need to update DVH of the changes, please email us at operations@dvholidays.com stating the following information:
Your name, Original booking number, Trip Code, Trip name
Arriving Flight Information (Date\City\Time\Flight Number)
Departing Flight Information (Date\City\Time\Flight Number)
Please ensure you have received a confirmation from DVH reconfirming your airport \ hotel transfers.
The ability to amend transfers will also vary across destinations depending on the time duration provided to DVH. We will do our best to make any adjustments, however, if we are unable to confirm please make your own way to the start hotel.
If you’ve booked your flights independently you will need to importantly provide us the flight details in order to arrange from your airport \ hotel transfer from your arriving destination airport. please email us at operations@dvholidays.com stating the following information:
Your name, Original booking number, Trip Code, Trip name
Arriving Flight Information (Date\City\Time\Flight Number)
Departing Flight Information (Date\City\Time\Flight Number)
If any changes happen you need to update DVH of the changes, please email us at operations@dvholidays.com stating the following information:
Your name, Original booking number, Trip Code, Trip name
Arriving Flight Information (Date\City\Time\Flight Number)
Departing Flight Information (Date\City\Time\Flight Number)
Please ensure you have received a confirmation from DVH reconfirming your airport \ hotel transfers.
The ability to amend transfers will also vary across destinations depending on the time duration provided to DVH. We will do our best to make any adjustments, however, if we are unable to confirm please make your own way to the start hotel.
Your departure
Generally, check-in times require guests to arrive at the airport a minimum of two hours before a domestic flight and three hours before an international flight. Please allow enough time to get to your flight – be aware that during busy travel periods or at airports with heightened security, you may experience longer queues.
Airport check-in
All guests including children must have a machine-readable passport valid for six months after your trip return date along with any applicable visas. When you travel internationally, you are responsible for ensuring you have the correct documents to enter and pass through any countries during your trip, and then make your way back home.
Airport security
Before flying, you will go through airport security. Restrictions on what you can take on board and in hand luggage vary from time to time and from country to country, so we recommend you read the latest security advice before travelling. Please remember that although all airports must adhere to relevant aviation security requirements, security procedures may vary from airport to airport. More information can be found on the website of the airport you are flying from and to.
Our selected hotels and accommodations are of top-quality to ensure they meet our high standards and our guests’ expectations. Therefore, our chosen hotels, cruise ships or African Safari Lodges are of 5 stars and luxury standards. If any of the destinations does not have a 5 stars and luxury standards accommodation, we will use the highest available category of accommodations.
Checking into your hotel
DVH Tour Leader will manage your group check-ins throughout the trip and will advise you on procedures and hotel features. They will secure keys and oversee the delivery of your luggage to your room.
Official check-in times vary from hotel to hotel. Should your flight arrive in the early morning into the city where your trip begins, you may find yourself arriving at the hotel before noon, and it could be early afternoon before your room is ready (2pm/3pm). Hotels try to prevent this from happening, but check-in times cannot be guaranteed. Any spare time could be used to sightseeing, relax or enjoy local restaurants while your room is being prepared.
Photocopies of documents
Some hotels are required to keep your passport at reception throughout your stay owing to government, country or local laws. You are therefore recommended to bring a photocopy of your passport and any visas with you when you travel.
Keys
Many hotels use magnetic key cards. These may be required to use the elevator. In many hotels, key cards also operate the lighting and air-conditioning. The card is usually inserted into a slot or box located just inside the room in order for the electricity to function and it is a great way to save energy.
Checking out of your hotel
Always make a last-minute check of safe deposit boxes, drawers, wardrobe and bathroom before departing each hotel. If you have consumed any items from the mini bar or accessed pay-tv, etc., then you are responsible for paying incidental expenses before departure. We recommend settling any bills in the evening to ensure a smooth departure the following morning.
We select our hotels for their quality, impeccable service and comfort, and the majority of them have air-conditioning.
Most hotels offer a laundry service; in some cities, laundromats are also available. However, it’s sensible to try and pack enough clothing to avoid having to do laundry, as it can sometimes be costly or inconvenient.
Complimentary Wi-Fi is available in most hotel communal areas and/or guestrooms. On some occasions, the Wi-Fi may need an access code from hotel staff. Your Tour Leader will provide you with details when checking in to each hotel.
Yes, hotels can change from those listed on the website or in your travel documents. This might be due to a variety of reasons and is often out of DVH’s control. If this does happen, we will ensure the new hotel is in a similar location and of high standards.
Yes, you can book extra hotel nights pre or post any of our trips through our website. Additional hotel nights can be added to your booking during the online booking process.
If you have booked through a Travel Agent, please reach out to them and they will add the extra nights to your reservation.
Alternatively, please Contact Us and we will be happy to add these extra nights for you.
If you have selected additional hotel nights and the hotel is listed as On Request, the time to confirm this can vary. We aim to get requests answered in 24 – 72 hours.
Please note: All hotels are subject to availability.
The hotel will do their best to keep you in the same room, however, this cannot be guaranteed. Should you need to change rooms, the hotel will typically let you know at the time of check in.
Food and drink are at the heart of every destination. Your trip itinerary contains information on included meals and your Tour Leader will provide recommendations for places to eat in each new place.
The majority of countries in Europe have safe drinking water. Other destinations, we recommend you drink bottled water. Your Tour Leader will advise when the use of bottled water is recommended.
This information is included in the day-by-day itinerary for your trip.
No, unless, otherwise specified in the “Price Includes” section for your trip.
Yes. Almost all DVH trips include airport \ hotel transfers and vice-versa, unless, otherwise specified in each trip “Price Includes” and “Price Excludes”.
Regardless of where in the world your tour visits, we do our best to ensure your coach is as comfortable as it can be. However, there can be differences depending on where in the world you’re visiting:
Our Destination Management Agencies provide the finest bus fleet of fully air-conditioned buses – all with reclining seats and on-board restrooms. On Asia trips, there are no onboard restrooms but we always ensure there are regular rest stops.
In addition to your suitcase, which gets stored separately on the bus, you can bring one piece of carry-on luggage onto the bus with you. This must be small enough to either fit under your seat or in a small overhead compartment.
There are a number of things you may wish to bring on the coach with you, including a travel pillow; something to read, sunglasses, your phone, headphones if you’d like to listen to music, etc.
African trips: Please note that on the African safari vehicles cannot accommodate regular luggage dimensions and weights. We kindly ask our guests to travel with a soft-sided bag or medium-sized suitcase.
If you are booking on a group trip the number of guests on tour will vary from 15 to 48 guests depending on your tour destination.
The beauty of taking a guided tour is that you’ll get to know people from all over the globe as part of your group. However, we do provide private tours in our “Private Guided Set Packages” or “Tailor-made Packages” section.
Yes. We respect your privacy and keen on keeping your identity on low profile during your vacation, thus, we do provide private trips in our “Private Set Packages” section. Check this section out it is full of different set packages and we work with your requested travelling dates.
We are very flexible and we do not set limits to our services, thus, we do provide Tailored-made trips to be uniquely designed for all your needs and requirements.
Check both these section or contact us via email at reservations@dvholidays.com
All the information you need to join your trip, such as your first hotel and what time to get there, will be provided in your trip e-documents. These will be available approximately 3 weeks prior to your departure. However, usually Day 1 in almost all itineraries is designed to be just for arrivals and hotel check-ins without any sightseeing as guests arrive from different destinations, unless otherwise specified in the itinerary.
Your trip Tour leader will meet you on Day 1 of the trip to introduce himself\herself and re-confirm all your trip information.
Unfortunately, any missed sightseeing, experiences, meals or services that are related to time DVH regrets to inform you that no refunds can be made for absences from a trip. However, usually Day 1 in almost all itineraries is designed to be just for arrivals and hotel check-ins without any sightseeing as guests arrive from different destinations, unless otherwise specified in the itinerary.
Overall, each itinerary would have some free time for relaxation, self-discoveries and downtime. However, the time of day for free time differs from one itinerary to another.
Also, we offer some Optional Experiences during these free times.
If, however, you decide to exclude yourself from an included experience you will need to inform your Travel leader, so they are aware of your plans and your safety. Also, he\she will make sure you are aware of any future necessary times or meeting points. Please note we cannot provide any compensation or refunds, if you decide to not take part in an included sightseeing, experiences, meals or services.
How you make your payment depends on how you booked your trip.
If you booked directly with us, you can pay via our website by signing up/logging into MyDVH. After choosing your trip you will go through the payment section in your booking process. You’ll just need your name and booking reference (for example EGP123456).
Alternatively, you can contact us via email at operations@dvholidays.com and we will send you a one-time secure payment link to make a payment or bank wire transfer information. Please note that we experiencing higher-than-normal waiting times.
If you booked through a Travel Agent, you will need to contact your agent and make payments through them.
If you are a Travel Agent, you can also make payments directly in our system using our Travel Agent Section (TAS).
If you are a Sales Affiliate, you can also make payments directly in our system using our Sales Agent Section (SAS).
We accept credit/debit card payments (Visa, MasterCard) and bank wire transfers.
Once you have made deposits or payments on a trip, your amounts are refundable in accordance to DVH cancellation policy. All you have to do is contact us or speak with one of our agents to provide the details of your reservation.
The MyDVH portal enables you to register and personalize your upcoming trip with us.
Personalization
We will be able to personalize your trip based on your interests, dietary and rooming preferences.
Ease of travel
We require all our guests to register before they travel. Every travel moment counts so we do this to ensure that your trip runs seamlessly, and it also means we can contact you in the unlikely event of an emergency. Registration only takes a few minutes and you will be asked to enter your contact details such as an email address, a mobile phone number and the contact details of a nominated person we can call in the event of an emergency. We also invite you to share details of any specific dietary requirements and travel preferences, special celebrations etc.
Once registered, you’ll be able to unlock your travel documents approximately 3 weeks prior to departure on the MyDVH portal.
As a member, you’ll receive emails and/or letters with exclusive information about our upcoming tours and offers.
If you don’t receive our newsletter, Sign Up to hear from us about deals, destination advice and other news.
The weather in your travel destination may vary. We suggest that you check online the forecasted weather or Weather Channel or AccuWeather for the travelling dates for your destination. Also, check apps, such as, Packr or PackPoint or Packing List Checklist will give you great packing tips based on forecasted weather.
A light waterproof jacket may also be useful and a sun hat and sun glasses during the summer months.
Bear in mind that some excursions will take in visits to cathedrals, mosques or other religious locations where there may be a restriction on shorts / mini-skirts and bare shoulders.
A comfortable pair of flat shoes /trainers for walking is essential as you may be visiting cities and sites with cobbled streets and uneven terrain.
Useful items that you may wish to pack can include:
Our standard luggage allowance provides for one main case and one piece of hand luggage per guest.
Main case – not to exceeding 23kg (50lbs), with dimensions not exceeding 76cm x 45cm x 25cm (30” x 18” x 10”).
Hand luggage – not to exceeding 12”x11”x6” (30x28x14 cm) to fit under your coach seat or in the small overhead compartment.
Baggage allowances vary from airline to airline and you should check with your chosen carrier for details prior to travel.
Internal flights (including Asia and Egypt tours) the luggage allowance is usually 20kg (44lbs).
African safari vehicles cannot accommodate the regular luggage dimensions and weights listed above. We kindly ask our guests to travel with a soft-sided bag or medium-sized suitcase.
We suggest that you consider such things as spending money for meals that are not included e.g. lunches and beverages, alcoholic drinks etc. Any Optional Experiences/sightseeing trips that you may wish to purchase, as well as shopping, gratuities and any incidentals such as laundry or dry cleaning and so on.
If you plan to purchase local currency before you travel, we suggest that you request notes of smaller denominations as many local stores and restaurants may not be willing to accept the higher ones.
We do not recommend to carry a lot of cash, as most major credit cards are generally accepted by shops and hotels worldwide, you may find that there is a minimum charge for using them. It is also becoming more common for identification to be requested when making payments by credit card, so remember to carry your passport or driver’s license with you. Visa, American Express or MasterCard are widely accepted in most shops and restaurants.
No. All Gratuities are not included. Please note that gratuities for the tour guide, drivers, tour leader, representatives, and hotel \ cruise staff (if a cruise is included in your tour) etc. are not included. All tipping is optional and should be extended on a voluntary basis. However, it is customary in almost all destinations. Your accompanying Tour Leader and your traveling documents will have some guidelines for the recommended amounts of gratuities.
Tipping etiquette varies by country, culture and the situation and it is a gesture that shows appreciation for the quality of service that you received. When travelling with DVH we have pre-paid certain tips and gratuities for you, such as, baggage handling at hotels and cruise ship during check-in and check-out – taken care of by your Tour Leader. However, a few instances where individual tipping is welcome.
In general, if you’re unsure on tipping, don’t go any higher than 10% (unless of course that the service was so fantastic you feel you want to do so). Servers may not receive tips when left on a credit card, so always try to tip in cash whenever possible.
It is customary to tip hotel staff for room service delivery and at restaurants or bars.
Tips and gratuities will be recommended by your Tour Leader during your stay. Also, you will have some guidelines for the recommended amounts of gratuities in your traveling documents.
It is customary to show appreciation for both the Tour Leader for their services, Local Guides for the insights, stories and know-how shared with you during the trip and drivers for their services.
Tips and gratuities will be recommended by your Tour Leader during all meals included in your itinerary. Also, you will have some guidelines for the recommended amounts of gratuities in your traveling documents.
Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that’s suitable for the countries you are travelling to.
Electrical plugs and outlets differ throughout the world. We recommend bringing a universal travel adaptor that’s suitable for the countries you are travelling to.
All children and young people under eighteen years old must however be accompanied by an adult who will be responsible for their supervision and welfare. Some countries have established practices to prevent international abductions of children and because of this, it is recommended that you secure a “Child Travel Consent” prior to departure if you are travelling with a minor who is under eighteen years of age. This documents that a minor has permission from his or her parent(s) or guardian(s) to travel and may be requested by authorities and officials when a child is travelling internationally: With one parent or guardian; Without a parent; Alone; With an adult who is not a parent or guardian. If the travelling parent has sole custody, he or she will require a notarized true copy of a court order or equivalent proving custody. If both parents have custody, or the non-travelling parent has custody, the travelling parent will need notarized consent from the non-travelling parent. We recommend that you contact relevant consulates and airlines for additional information and guidance.
Information about border crossings and visa requirements varies by destination. Please check the destination visa requirements through the destinations Embassy or Consulate or your travel agent that you are visiting well in advance to determine which visas they require and how to obtain them. Remember that requirements vary based on your passport’s nationality and place of issue and that the process can take time. You are responsible for obtaining all necessary visas before the departure of your guided holiday. Please note that obtaining visas can take up to six weeks before your departure. Some destinations, like Egypt, visa can be obtained at airport – however, it depends on the passport nationality.
Each guest must ensure that their passport is valid for at least six months beyond the conclusion of their trip and that they have acquired all necessary visas and permits. Multiple-entry visas may be required if you are entering a country more than once on your holiday.
Check that multi-entry visas have the correct entry dates and destinations before you travel. Please be aware that with some itineraries, you may travel through a country without making an overnight stop. If this happens on your itinerary, you will still need a visa to enter/exit the country.
Please ensure that you carry proper identification with you at all times, as border crossings will need to see your entry documents and passports. Usually crossing borders is a very straightforward process that is managed by your tour leader. However, be advised that you may be required to open your luggage and answer simple questions about the length of your stay, purpose of travel, etc.
All our trips are fully escorted from arrival day (Day 1) in your destination until the final departure day from your destination by a dedicated and knowledgeable Tour Leader. They will be on hand to help guide & support you throughout your trip and are able to offer a true insider’s perspective of each destination.
Our Tour Leaders come from a diversified backgrounds and experiences. They not only knowledgeable, but also share an incomparable passion for travel to their home countries. Each Tour leader has been through a training program and many have at least three years’ experience.
We design and plan every day on your itinerary to capture the most of the available sites, thus, taking in account the traffic and other travelling constraints. In order to make that possible, we thank you in advance for your punctuality, which affords all our guests the opportunity to enjoy their time with us to the fullest.
The departure times are set by the Tour Leader and are the time when everyone is seated comfortably and the bus is pulling away from the hotel, site or rest stop, etc. The smart travellers will always allow themselves enough time for bathroom visits, settling bills and slow elevators, etc.
Sightseeing is included in your itinerary and will generally involve a fair amount of walking and standing (as well as sitting).
Yes, for your comfort porterage is included throughout your trip. On arrival and departure at each hotel, your case will be delivered\picked up to\from your room by a hotel porter.
Your Tour Leader manage and supervise the process during the trip. We recommend keeping any items you wish to access immediately and of value in your hand baggage.
Staying in connected with family and friends back home is very significant experience during your trip to share with them your feelings and experiences.
All hotels and cruise ships have both international and local telephone calls from the hotel room; however, the call rates are usually very expensive. Ask your hotel operator for the call rates, also, your Tour Leader can assist as well.
Complimentary Wi-Fi access is usually available in your hotel and cruise ship.
You can choose to bring your mobile phone. However, international roaming rates will apply. Thus, ensure you contact your service provider to find out how much it will cost to use your phone internationally. Also, you can purchase a prepaid service or SIM card at your destination.
During sightseeing all mobiles must be on silent. We ask you kindly to be mindful of other guests if you take a mobile phone call on the bus, as other guests could be napping or relaxing.
Our itineraries include free time for you to explore destinations in your own way. Optional Tours\Experiences are a great way to enhance your destination’s experience and memories.
Available Optional Tours\Experiences are listed on the trip itinerary. Any Optional Tours\Experiences can be either prebooked and paid when booking your trip or when on the trip you can do this with your Tour Leader and payment is made cash in US Dollars during the trip.
If you would like to see what is available, along with pricing for our Optional Tours\Experiences please look at the day-to-day itinerary of your trip on our website.
Yes, a number of Optional Tours\Experiences are available for your designated itinerary for prebooking and payment. These are designed to offer a deeper insight into the culture and character of the areas to be visited and provide some wonderful highlights to your travels. The optional program is designed to let you experience more of what interests you and to get the most from your holiday without replacing or overlapping with anything included in an itinerary. Regularly, prebooked and paid Optional Tours\Experiences rates are discounted compared when buying it during your trip when at the destination.
Also, the majority of Optional Tours\Experiences will be offered to you by your Tour Leader at the beginning of your trip.
Some Optional Tours\Experiences may be subject to change, depending on the time you are travelling or local circumstances including government regulations, weather and days of the week.
If you would like to see what is available, along with pricing for our Optional Tours\Experiences please look at the day-to-day itinerary of your trip on our website.
There are a number of terms used to describe sightseeing activities in the itinerary and there are slight differences in their meaning:
A day to relax – No planned activities; time for Optional Experiences or other independent activities.
See – Observe sights while passing by on your bus, cruise or train.
Sightseeing trip or Visit – A Local Guide will accompany you on a trip of a city or site.
Time to relax and discover – Free time on your own.
View – A brief stop to enjoy the sights and take some photos.
“Why not see” or “perhaps enjoy” or “Optional Tour” – These phrases refer to Optional Experiences not included in the trip package but which are available for an additional fee.
Yes, a number of Optional Tours\Experiences are available for your designated itinerary for prebooking and payment. These are designed to offer a deeper insight into the culture and character of the areas to be visited and provide some wonderful highlights to your travels. The optional program is designed to let you experience more of what interests you and to get the most from your holiday without replacing or overlapping with anything included in an itinerary. Regularly, prebooked and paid Optional Tours\Experiences rates are discounted compared when buying it during your trip when at the destination.
Also, the majority of Optional Tours\Experiences will be offered to you by your Tour Leader at the beginning of your trip.
Some Optional Tours\Experiences may be subject to change, depending on the time you are travelling or local circumstances including government regulations, weather and days of the week.
If you would like to see what is available, along with pricing for our Optional Tours\Experiences please look at the day-to-day itinerary of your trip on our website.
We highly recommend guests purchase travel insurance prior to your trip. Your insurance should cover trip interruption, personal injury, medical expenses, and evacuation and repatriation cover including during pandemic events. Copy of insurance should be sent to DVH.
DVH does not provide Travel Insurance, however, we recommend an affiliated insurance agency through a link. Simply click on the link and you will be directed to the insurance agency. However, DVH is in no way responsible for any claims or any responsibilities. Contracting the insurance agency is left to your discretion and preferences without any responsibilities on DVH. DVH is just providing assistance to you on a recommending an insurance agency with excellent track record.
To ensure a healthy and enjoyable trip, if you are taking medication or suffer from any form of illness, ensure you have an adequate supply of medication before departing for your holiday. We strongly suggest that you pack a plentiful supply of any medication that you may need while on holiday. All prescriptions should be filled, up-to-date and in their original packaging. Always pack prescriptions in your carry-on bag with copies of your prescription paperwork as your checked luggage may not always be easily accessible, particularly in the event of delays, lost luggage etc. with exception of quantities of liquid medicines.
We would always advise you to research the rules around taking your medication to your destination country and what proof of treatment you’re expected to bring with you.
Guests should advise DVH of any dietary or health-related issues that might affect them during their travels. For example, if a guest carries an auto-injector for nuts or other allergies etc. or has a condition requiring special attention to advise hotels and cruises.
Please notify DVH of any disability requiring special assistance prior to travelling. This enables us to make reasonable adjustments in order to accommodate the specific requirements of those travelling with a disability. A companion guest should always travel to accompany those guests who require individual assistance to walk, get on and off the motorcoach and other vehicles and for personal needs such as dining, dressing etc. as our destination management agents have limited resources to support those guests.
Yes, in most circumstances you are able to travel with a wheelchair on your trip, as long as you are travelling with someone who is willing to provide personal assistance to you.
This will depend on the destinations you are travelling and your personal health circumstances. Be sure to speak to your doctor to find out if vaccinations are required. Please contact your doctor or health care provider before travelling to determine which vaccinations or other health precautions are recommended for your travels. Most countries in which we travel do not need any special vaccinations, but requirements can change at any time and we strongly recommend that you check for more detailed and current information before you travel. Each guest must follow entry, health and other requirements of the countries visited during your trip.
DVH strongly advise that guests are vaccinated against Covid-19 before travelling, however, Covid-19 vaccination is not mandatory to travel.
Your tour leader will assist you with a doctor’s visit or hospitalization should you require. Our Destination Management Agency’s Operations department in the relevant country will contact you to offer assistance and advice, coordinate with your travel insurance company and keep in touch until you are able to re-join the trip or return home. This service is included in the cost of your trip; however, it is not a replacement for travel insurance, which is required to travel with DVH. If you wish to travel and not to be insured, you will need to sign a waiver to DVH and bear ALL COSTS arising from becoming ill on the trip and\or unable to continue the trip.
Relaxing and switching off from everyday concerns is all part of the holiday experience. Your tour leader will ensure that things run seamlessly on your trip, however it is a good idea to be aware of issues that might affect your enjoyment and to take precautions to avoid undesirable situations.
Many of us carry expensive equipment such as mobile phones and cameras to capture our travel memories and keep in touch with loved ones. Be wary of showing them off in crowded places and never leave them on the table in restaurants, bars, hotel lobbies and public places (breakfast rooms), etc…
Keep your bag with you at all times. Wear it across your chest and ensure the bag is on the front of the body when you walk through crowded places.
Make sure your passport is always safe. Keep it on your person on travel days.
A money belt worn under your clothing is the safest place to carry your passport, as well as other important documents, a spare credit or debit card, larger cash amounts and any emergency contact lists for any credit/ bank cards that you use.
Many hotels provide safety deposit boxes for your use on longer stays, but be sure to reclaim them before checking out. Make a photocopy of your passport and important documents and keep them separately from the originals.
Only carry as much cash as you need at any time and avoid displaying large numbers of notes when paying for anything.
When leaving your room, securely shut all windows and close the door to your room as you exit, with enough force to ensure it properly locks. Remember to keep your room key safely on you. On arrival at a new hotel, familiarize yourself with escape routes and locate the nearest fire exit to your room. Always know how to raise the alarm.
Avoid confrontational situations and large gatherings and if at any time a situation doesn’t feel right, walk away.
In the very unlikely situation, you find yourself in the vicinity of a hostile incident, leave immediately and contact the police. If you are unable to leave, find somewhere to hide, lock the door and keep as quiet as possible. Remember to turn your phone to silent and contact the police.
Upon your return home from your trip, you will receive an email with a survey to collect your guest review and rating. If you follow the link in this email, you will be able to leave a review and rate your experience.
If you have feedback about your experience with us, you can do so through our Contact Us page. You can either submit your feedback through the form on the page or call us.
Unfortunately, due to extremely high call volumes, our call wait times are currently very long.
You can stay connected to DVH community by following us on social media. Stay up to date and join the conversation on our Facebook, Instagram, and Twitter pages.
Please visit Contact Us to find out how you can get in touch.
You can search and book a trip online and manage your booking via our MyDVH service.
Unfortunately, due to extremely high call volumes, our call wait times are currently very long.
